8.5 References

BARCLAY, I., DANN, Z. & HOLROYD, P. (2001) New Product Development:
   A Practical Workbook for Improving Performance
   (London: Butterworth- Heinemann).

CLARK, K.B. & WHEELWRIGHT, S.C. (1993) Managing New Product and
   Process Development (New York: The Free Press).

CODLING, S. (1996) Best Practices in Benchmarking (Houston:
   Gulf Publishing Co.).

COOPER, R.G. & KLEINSCHMIDT, E.J. (1995) Benchmarking the firm's
   critical success factors in new product development.
   Journal of Product Innovation Management, 12, 374-391.

COUGHLAN, P. & BRADY, E. (1995) Self-assessment and benchmarking
   product development in five Irish firms.
   Journal of Managerial Psychology, 10(6), 41-47.

CZARNECKI, M.T. (1999) Managing by Measuring: How to Improve Your
   Organization's Performance through Effective Benchmarking
   (New York: Amacom).

DE BRENTANI, U. (2001) Innovative versus incremental new business
   services: different keys for achieving success.
   Journal of Product Innovation Management, 18, 169-187.

DIMANCESCU, D. & DWENGER, K. (1996) World-class New Product
   Development: Benchmarking Best Practices of Agile Manufacturers
   (New York: Amacom).

GRIFFIN, A. (1997) Drivers of NPD Success: The 1997 PDMA Report
   (Chicago: Product Development & Management Association).

HULTINK, E.J. & ROBBEN, H.S. (1995) Measuring product success: the
   difference that time perspective makes.
   Journal of Product Innovation Management, 12, 392-405.

McDONOUGH, E.F. (2000) Investigation of factors contributing to the
   success of cross-functional teams.
   Journal of Product Innovation Management, 17, 221-235.

MATHESON, D. & MATHESON, J. (1998) The Smart Organisation: Creating
   Value Through Strategic R&D (Boston, MA: Harvard Business School Press).

MEYER, M.H. & DETORE, A. (2001) Perspective: creating a platform-based
   approach for developing new services.
   Journal of Product Innovation Management, 18, 188-204.

RUDOLPH, M.J. (2000) The food product development process, in
   New Products for a Changing Marketplace, Brody, A.L and Lord, J.B.
   (Eds) (Lancaster, PA: Technomic).

ZAIRI, M. (1998) Effective Management of Benchmarking Projects
   (Oxford: Butterworth-Heinemann).